"E4" means that the sugar content in your mixture is too low, falling below the required 8%. To resolve this, simply add more sugar to your mixture and try again.

"E5" indicates that the alcohol content in your slush is too high (above 16%). To fix this, dilute the mixture by adding more non-alcoholic beverages or water to bring the alcohol content down to the recommended range of 2.8% to 16%.

Error "E2" suggests a temperature sensor malfunction (open or short circuit). Please check the sensor connection, and if the issue persists, contact customer support for a possible replacement or repair of the sensor.

"E3" indicates a problem with the condenser fan (open circuit or overcurrent). Check the fan to ensure it's functioning correctly. If the problem persists, contact customer service for assistance.

Make sure the knob is turned to the "lock" position. If it's not properly locked, the machine will not start.

To ensure proper freezing, the alcohol content must be between 2.8% and 16%. If using high-proof spirits, dilute them with 1.5 times their amount of a non-alcoholic beverage or water. Alcoholic slushies also take longer to freeze, typically 40 to 60 minutes.

Leaking is often due to improperly installed seals or components. Check if the rubber seal or spring is correctly positioned and ensure the container is locked securely. If the issue persists, inspect for any damaged parts.

Slush texture affects its flow. Lower cooling settings create larger ice crystals, making it harder to dispense. If only a small amount remains, it may not reach the spout.

Solution: Lower the cooling level by two settings and wait five minutes. This will soften the slush, making it easier to pour.

If the machine stops unexpectedly, check if the cooling system is overloaded or if the ingredients have caused an obstruction. Wait for a few minutes for the motor to cool down and try again. You can also try switching to another mode or increasing the temperature slightly to help the process continue.

When not in use, unplug the machine, clean all removable parts thoroughly, and store the slushie maker in a cool, dry place. Ensure no water is trapped in any of the parts before storage.

Yes! The removable parts make cleaning simple—just rinse with water and dish soap. Some components are even dishwasher-safe (check the user manual for details). We recommend cleaning the machine immediately after each use.

Here are a few methods you can attempt:

1. Use a straw or bottle brush – Perfect for scrubbing small crevices. Just dip it in warm soapy water and scrub away buildup.

2. Wrap a cloth around a chopstick or toothpick – Great for wiping out tight spaces without scratching.

3. Soak and shake – Fill the machine with warm water and a little baking soda or lemon juice. Let it sit for 10-15 minutes, then gently shake and rinse.

4. Faucet rinse – Hold the machine under a steady stream of water to flush out any trapped residue.